Customer Experience expectations for 2019
December 7th, 2018 Posted by Premier Technologies Customer ExperienceVoice channels will continue to stand the test of time in 2019
Posts tagged "customer experience"
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
3 Ways your Contact Centre can Collect Payments Securely
October 2nd, 2018 Posted by Premier Technologies Customer Experience, PCI DSS Compliance, SecurityMake it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
How To Save Your Customers Time When They Call You
September 19th, 2018 Posted by Premier Technologies Customer Experience, MobilityIf the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
How to Avoid Avoidable Customer Churn
September 7th, 2018 Posted by Premier Technologies Business Intelligence, Customer Experience, Customer LoyaltyAvoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
6 Ways Contact Centres Can Create WOW Customer Experiences
August 18th, 2018 Posted by Premier Technologies Customer Experience, Mobility, PCI DSS ComplianceShould customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Do Your Customers Understand?
August 3rd, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyDiscover the communication issues which cost you money, and the types of things you should avoid saying or writing.
The Importance of Smoothing the Customer Journey
July 27th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyIs your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
