Posts tagged "customer experience"

Contact Centre Profits

9 Ways to Improve Contact Centre Profitability

June 22nd, 2018 Posted by Contact Centre Management, Customer Experience

There are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.

Music on Hold

On-Hold Music: Music to Your Customers’ Ears, or Not?

June 15th, 2018 Posted by Business Intelligence, Customer Experience

Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?

IVR customer frustration

How to Create the Right IVR Customer Experience

June 8th, 2018 Posted by Customer Experience, Self Service, Technology

Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.

customer intent

Capturing Customer Intent

June 1st, 2018 Posted by Business Intelligence, Customer Experience

Capturing customer intent is defined as “one of the “most important digital initiatives” – discover why.

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

customer experience network

How’s Your Customer Experience Network?

May 18th, 2018 Posted by Business Intelligence, Customer Experience

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Design and Creativity

The ‘Design and Creativity’ Marketing Renaissance

April 20th, 2018 Posted by Business Intelligence, Customer Experience

Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.

Chatbots Aren’t Human: They Just Look That Way

April 6th, 2018 Posted by Technology

Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.