There are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.

Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?

Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.

Capturing customer intent is defined as “one of the “most important digital initiatives” – discover why.

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.

Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.