From functional to experiential: Becoming a CX influencer in your organisation
September 13th, 2019 Posted by Steve Fitzgerald Customer ExperienceHow contact centre executives can influence their own leadership and management teams to improve CX.
Posts tagged "customer experience"
Customer Experience expectations for 2019
December 7th, 2018 Posted by Steve Fitzgerald Customer ExperienceVoice channels will continue to stand the test of time in 2019
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
3 Ways your Contact Centre can Collect Payments Securely
October 2nd, 2018 Posted by Steve Fitzgerald Security, Customer Experience, PCI DSS ComplianceMake it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
How To Save Your Customers Time When They Call You
September 19th, 2018 Posted by Steve Fitzgerald Customer Experience, MobilityIf the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
How to Avoid Avoidable Customer Churn
September 7th, 2018 Posted by Steve Fitzgerald Customer Experience, Business Intelligence, Customer LoyaltyAvoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
6 Ways Contact Centres Can Create WOW Customer Experiences
August 18th, 2018 Posted by Steve Fitzgerald Customer Experience, Mobility, PCI DSS ComplianceShould customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Do Your Customers Understand?
August 3rd, 2018 Posted by Steve Fitzgerald Customer Experience, Customer LoyaltyDiscover the communication issues which cost you money, and the types of things you should avoid saying or writing.
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