Do Your Customers Understand?
August 3rd, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyDiscover the communication issues which cost you money, and the types of things you should avoid saying or writing.
Posts tagged "customer experience"
The Importance of Smoothing the Customer Journey
July 27th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyIs your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
Why Reducing Customer Effort is Better Than Delighting Customers
July 20th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyDiscover why reducing customer effort improves customer loyalty, and five ways to achieve that now.
Which CX Initiatives Give the Best Bang for Your Buck?
July 13th, 2018 Posted by Premier Technologies Business Intelligence, Customer ExperienceThere are hundreds of different CX initiatives out there, but how do you know which ones are right for your business?
The Real Secrets to Improving Customer Loyalty
July 6th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyImproving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
Six Thousand Insights Into Inbound
June 29th, 2018 Posted by Premier Technologies Business Intelligence, Customer ExperienceInbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
9 Ways to Improve Contact Centre Profitability
June 22nd, 2018 Posted by Premier Technologies Contact Centre Management, Customer ExperienceThere are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.
On-Hold Music: Music to Your Customers’ Ears, or Not?
June 15th, 2018 Posted by Premier Technologies Business Intelligence, Customer ExperienceEnjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
