How contact centre executives can influence their own leadership and management teams to improve CX.
Voice channels will continue to stand the test of time in 2019
84% of digital experiences fall short of customer expectations. Do yours?
Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.
