Posts tagged "customer experience"

CX leadership

From functional to experiential: Becoming a CX influencer in your organisation

September 13th, 2019 Posted by Customer Experience

How contact centre executives can influence their own leadership and management teams to improve CX.

customer experience expectations

Customer Experience expectations for 2019

December 7th, 2018 Posted by Customer Experience

Voice channels will continue to stand the test of time in 2019

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?

secure contact centre payments

3 Ways your Contact Centre can Collect Payments Securely

October 2nd, 2018 Posted by Customer Experience, PCI DSS Compliance, Security

Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.

save customers time

How To Save Your Customers Time When They Call You

September 19th, 2018 Posted by Customer Experience, Mobility

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.

avoidable customer churn

How to Avoid Avoidable Customer Churn

September 7th, 2018 Posted by Business Intelligence, Customer Experience, Customer Loyalty

Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.

wow customer experiences

6 Ways Contact Centres Can Create WOW Customer Experiences

August 18th, 2018 Posted by Customer Experience, Mobility, PCI DSS Compliance

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

contact centre communications

Do Your Customers Understand?

August 3rd, 2018 Posted by Customer Experience, Customer Loyalty

Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.