Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.
Continue readingThe Contact Centre in 2017
CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share
Continue readingThe Challenges of Improving CX
Challenges of improving CX: discover why some CX projects fail, and what the key drivers of successful CX projects are.
Continue readingCX – The “New Black” in Market Differentiation and Growth
Discover how Customer Experience drives revenue growth and profit growth and has become the “new black” of business strategy.
Continue readingAre Contact Centres the Hub of CX Management?
How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.
Continue readingLoyalty Programs – Reinventing for the Digital Age
Research on why loyalty programs fail, who’s got it right, and the key elements of a successful loyalty program in this digital age.
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