Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.
Continue readingClever Contact Centre Mobile Customer Experience – Part 1
Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.
Continue readingWhy Customer Experience is More than Just Customer Service
Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.
Continue readingAussie Contact Centre Website Racks up 25k Users
Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.
Continue readingWhen Not To Call: Outbound Call Practice
When is it not advisable for contact centres to call consumers? How can Contact Centre Managers quickly control campaigns to reflect events?
Continue readingThe “New Normal” for Contact Centres and Business Operations
Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.
Continue readingWhy Contact Centre CX is Crucial to the Customer Journey
The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.
Continue readingHow Effective is your Contact Centre Training?
Team performance can make or break customer experience, and training is vital in ensuring your contact centre staff stay engaged and deliver exceptional service.
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