Posts tagged "customer service"

Contact Centre Predictions 2018

What are customers expecting from Contact Centres in 2018?

December 21st, 2017 Posted by Customer Experience, Mobility, Multi Channel, Self Service

The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.

customer satisfaction survey

3 Ways to Measure Customer Satisfaction in a Contact Centre

September 1st, 2017 Posted by Customer Experience, Customer Loyalty

First Call Resolution is an indication of efficient service – not of customer happiness and loyalty. Try these customer satisfaction survey options.

Customer Service

Why Customer Experience is More than Just Customer Service

August 11th, 2017 Posted by Customer Experience

Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.