Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
Continue readingWhat are customers expecting from Contact Centres in 2018?
The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
Continue reading5 Tips to Designing an Effective Customer Satisfaction Survey
First Call Resolution is an indication of efficient service – not of customer happiness and loyalty. Try these customer satisfaction survey options.
Continue readingWhy Customer Experience is More than Just Customer Service
Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.
Continue reading