Posts tagged "customer service"

customer satisfaction survey

3 Ways to Measure Customer Satisfaction in a Contact Centre

September 1st, 2017 Posted by Customer Experience, Customer Loyalty

First Call Resolution is an indication of efficient service – not of customer happiness and loyalty. Try these customer satisfaction survey options.

Customer Service

Why Customer Experience is More than Just Customer Service

August 11th, 2017 Posted by Customer Experience

Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.