Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
Continue readingHow Retail Contact Centres Can Help Combat the Amazon Impact
Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.
Continue readingIn Search of Customer Enchantment
Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.
Continue readingSecuring Customer Loyalty, With Data Security
A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.
Continue readingAre Contact Centres the Hub of CX Management?
How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.
Continue reading