Posts tagged "customer loyalty"

improving customer loyalty

The Real Secrets to Improving Customer Loyalty

July 6th, 2018 Posted by Customer Experience, Customer Loyalty

Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey

Online shopping

How Retail Contact Centres Can Help Combat the Amazon Impact

November 24th, 2017 Posted by Customer Experience, Customer Loyalty

Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.

In Search of Customer Enchantment

In Search of Customer Enchantment

October 6th, 2017 Posted by Customer Experience, Customer Loyalty, Mobility

Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.

customer data security

Securing Customer Loyalty, With Data Security

May 5th, 2017 Posted by Customer Loyalty, Security

A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.

Customer Experience Management

Are Contact Centres the Hub of CX Management?

October 11th, 2016 Posted by Contact Centre Management, Customer Experience, Customer Loyalty

How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.