New Premier Contact Point and IComm Partnership
November 30th, 2018 Posted by Steve Fitzgerald Customer ExperienceIComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
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Posts tagged "improving customer service"
What Does Customer Service Excellence Mean To You?
October 26th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer LoyaltyIs the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
New Premier Contact Point and VExpress partnership
October 12th, 2018 Posted by Steve Fitzgerald Customer ExperienceNew VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.
How To Save Your Customers Time When They Call You
September 19th, 2018 Posted by Steve Fitzgerald Customer Experience, MobilityIf the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
6 Ways Contact Centres Can Create WOW Customer Experiences
August 18th, 2018 Posted by Steve Fitzgerald Customer Experience, Mobility, PCI DSS ComplianceShould customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Six Thousand Insights Into Inbound
June 29th, 2018 Posted by Steve Fitzgerald Business Intelligence, Customer ExperienceInbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
On-Hold Music: Music to Your Customers’ Ears, or Not?
June 15th, 2018 Posted by Steve Fitzgerald Business Intelligence, Customer ExperienceEnjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
The ‘Design and Creativity’ Marketing Renaissance
April 20th, 2018 Posted by Steve Fitzgerald Business Intelligence, Customer ExperienceInvesting in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
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