Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
New VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Inbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.
