Inbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
Strategies for Australian retail Contact Centres to succeed against the arrival of the American retail giant.
Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.
The new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.
Do contact centre costs increase when staff focus on improving first call resolution rather than average call time and no of calls?
