Posts tagged "Mobility"

patient experience

HealthCare: 3 Tips for Improving Patient Experience

January 5th, 2018 Posted by Customer Experience, Mobility

The patient experience has become an important factor for consumers deciding which healthcare provider they will use.

Contact Centre Mobile Customer Experience

Clever Contact Centre Mobile Customer Experience – Part 1

September 29th, 2017 Posted by Customer Experience, Mobility

Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.

New Normal in contact centres

The “New Normal” for Contact Centres and Business Operations

July 14th, 2017 Posted by Contact Centre Management, Customer Experience, Mobility, Multi Channel

Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.

Mobile Customer Experience

How to Significantly Improve the Mobile Customer Experience

September 20th, 2016 Posted by Mobility, Self Service

7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.