If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Continue readingHealthCare: 3 Tips for Improving Patient Experience
The patient experience has become an important factor for consumers deciding which healthcare provider they will use.
Continue readingClever Contact Centre Mobile Customer Experience – Part 1
Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.
Continue readingThe “New Normal” for Contact Centres and Business Operations
Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.
Continue readingHow to Significantly Improve the Mobile Customer Experience
7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.
Continue reading