Posts tagged "customer experience management"

Customer Service

Why Customer Experience is More than Just Customer Service

August 11th, 2017 Posted by Customer Experience

Your customers’ experiences with you extend way beyond the physical conversations they have with your contact centre or front line teams.

New Normal in contact centres

The “New Normal” for Contact Centres and Business Operations

July 14th, 2017 Posted by Contact Centre Management, Customer Experience, Mobility, Multi Channel

Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.

Challenges of Improving CX

The Challenges of Improving CX

March 16th, 2017 Posted by Contact Centre Management, Customer Experience
Customer Experience (CX) has become the prime competitive differentiator, there’s no argument about that. However implementing and delivering a (more…)