Posts tagged "contact centre technology"

Agent experience

Agent Experience as the Foundation of Customer Experience

December 1st, 2017 Posted by Contact Centre Management, Customer Experience, Technology

Delivering the right customer experience starts with your agents – and here’s how to empower them to provide excellent service, every time.

Contact Centre Technology Features

The Inbound Contact Centre Technology Features Bucket List

April 13th, 2017 Posted by Cloud, Self Service, Technology

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

Challenges of Improving CX

The Challenges of Improving CX

March 16th, 2017 Posted by Contact Centre Management, Customer Experience
Customer Experience (CX) has become the prime competitive differentiator, there’s no argument about that. However implementing and delivering a (more…)