Posts tagged "contact centre technology"

Choosing an Australian Contact Centre Solution

Upgrading Your Contact Centre Technology – Part 3: Vendor Selection and Deployment

May 1st, 2018 Posted by Customer Experience, Technology

Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.

Upgrading Your Contact Centre Technology – Part 2: Solutions and Costs

April 12th, 2018 Posted by Technology

In Part 2 of our contact centre technology upgrade series we review solution types, technology features and cost implications to consider.

Chatbots Aren’t Human: They Just Look That Way

April 6th, 2018 Posted by Technology

Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.

contact centre technolgy upgrade

Upgrading Your Contact Centre Technology – Part 1: How to Plan It

March 29th, 2018 Posted by Technology

Planning a contact centre technology upgrade? Here’s our checklist of things to review and assess before embarking on the purchase process.

Agent experience

Agent Experience as the Foundation of Customer Experience

December 1st, 2017 Posted by Contact Centre Management, Customer Experience, Technology

Delivering the right customer experience starts with your agents – and here’s how to empower them to provide excellent service, every time.

Contact Centre Technology Features

The Inbound Contact Centre Technology Features Bucket List

April 13th, 2017 Posted by Cloud, Self Service, Technology

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

Challenges of Improving CX

The Challenges of Improving CX

March 16th, 2017 Posted by Contact Centre Management, Customer Experience
Customer Experience (CX) has become the prime competitive differentiator, there’s no argument about that. However implementing and delivering a (more…)