Posts tagged "technology upgrade"

Choosing an Australian Contact Centre Solution

Upgrading Your Contact Centre Technology – Part 3: Vendor Selection and Deployment

May 1st, 2018 Posted by Customer Experience, Technology

Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.

Upgrading Your Contact Centre Technology – Part 2: Solutions and Costs

April 12th, 2018 Posted by Technology

In Part 2 of our contact centre technology upgrade series we review solution types, technology features and cost implications to consider.

contact centre technolgy upgrade

Upgrading Your Contact Centre Technology – Part 1: How to Plan It

March 29th, 2018 Posted by Technology

Planning a contact centre technology upgrade? Here’s our checklist of things to review and assess before embarking on the purchase process.