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      Unified comms & collaboration

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      Contact Centre omnichannel CX solutions

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      One platform for all your CX needs

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      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

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      By industry

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  • Products

      for Enterprise

      Contact Centre omnichannel CX solutions

      for Business

      One platform for all your CX needs

      Features

      Unified comms & collaboration

      Omnichannel Orchestration

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Unify and transform your CX ecosystem

      with integrations like Microsoft Teams, Microsoft Power BI, Salesforce, Zendesk, ServiceNow or Dynamics365  that can help you address industry-specific processes and use cases. Discover more

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      for Enterprise

      Contact Centre omnichannel CX solutions

      for Business

      One platform for all your CX needs

      I want to

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      My industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Customer stories
    • Customer success stories
    • What our customers say
  • Resources
    • Blogs
    • Knowledge centre
    • eBooks
    • CX maturity assessment
  • Company
    • About
    • Contact us

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The Inbound Contact Centre Technology Features Bucket List

Contact Centre Technology Features

Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need

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