Posts tagged "Marketing"

inbound marketing

Six Thousand Insights Into Inbound

June 29th, 2018 Posted by Business Intelligence, Customer Experience

Inbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.

Music on Hold

On-Hold Music: Music to Your Customers’ Ears, or Not?

June 15th, 2018 Posted by Business Intelligence, Customer Experience

Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?

Design and Creativity

The ‘Design and Creativity’ Marketing Renaissance

April 20th, 2018 Posted by Business Intelligence, Customer Experience

Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.