Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
Posts tagged "customer journey"
How to Avoid Avoidable Customer Churn
September 7th, 2018 Posted by Steve Fitzgerald Customer Experience, Business Intelligence, Customer LoyaltyAvoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
The Importance of Smoothing the Customer Journey
July 27th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer LoyaltyIs your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
Why Contact Centre CX is Crucial to the Customer Journey
June 23rd, 2017 Posted by Steve Fitzgerald Customer ExperienceThe CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.
Are Contact Centres the Hub of CX Management?
October 11th, 2016 Posted by Steve Fitzgerald Customer Experience, Contact Centre Management, Customer LoyaltyHow Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.
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