Posts tagged "customer journey"

Customer Journey Mapping

Why Contact Centre CX is Crucial to the Customer Journey

June 23rd, 2017 Posted by Customer Experience

The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.

Customer Experience Management

Are Contact Centres the Hub of CX Management?

October 11th, 2016 Posted by Contact Centre Management, Customer Experience, Customer Loyalty
Since the beginning of time, when the contact centre became the front line of customer interaction, it is has been considered a cost centre and operational necessity, rather than a (more…)