Posts tagged "customer journey"

avoidable customer churn

How to Avoid Avoidable Customer Churn

September 7th, 2018 Posted by Business Intelligence, Customer Experience, Customer Loyalty

Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.

customer journey

The Importance of Smoothing the Customer Journey

July 27th, 2018 Posted by Customer Experience, Customer Loyalty

Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.

Customer Journey Mapping

Why Contact Centre CX is Crucial to the Customer Journey

June 23rd, 2017 Posted by Customer Experience

The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.

Customer Experience Management

Are Contact Centres the Hub of CX Management?

October 11th, 2016 Posted by Contact Centre Management, Customer Experience, Customer Loyalty

How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.