Posts tagged "CX Management"

cx initiatives

Which CX Initiatives Give the Best Bang for Your Buck?

July 13th, 2018 Posted by Business Intelligence, Customer Experience

There are hundreds of different CX initiatives out there, but how do you know which ones are right for your business?

customer intent

Capturing Customer Intent

June 1st, 2018 Posted by Business Intelligence, Customer Experience

Capturing customer intent is defined as “one of the “most important digital initiatives” – discover why.

customer experience network

How’s Your Customer Experience Network?

May 18th, 2018 Posted by Business Intelligence, Customer Experience

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Customer Journey Mapping

Why Contact Centre CX is Crucial to the Customer Journey

June 23rd, 2017 Posted by Customer Experience

The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.

Customer Experience drives revenue growth

CX – The “New Black” in Market Differentiation and Growth

March 6th, 2017 Posted by Customer Experience

Discover how Customer Experience drives revenue growth and profit growth and has become the “new black” of business strategy.