Posts tagged "CX Management"

customer experience network

How’s Your Customer Experience Network?

May 18th, 2018 Posted by Business Intelligence, Customer Experience

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Customer Journey Mapping

Why Contact Centre CX is Crucial to the Customer Journey

June 23rd, 2017 Posted by Customer Experience

The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.

Customer Experience drives revenue growth

CX – The “New Black” in Market Differentiation and Growth

March 6th, 2017 Posted by Customer Experience
Did you know that contact centre staff can be instrumental in improving results as well as strengthening customer relationships and building (more…)