Posts tagged "improving profits"

Abandoned call rate

The Real Financial Impact of Abandoned Calls

March 15th, 2018 Posted by Contact Centre Management, Customer Experience, Workforce Management

Have you calculated how much revenue you’re losing from abandoned calls? Discover how to calculate it, and reduce your rate and earn more.

Customer Experience drives revenue growth

CX – The “New Black” in Market Differentiation and Growth

March 6th, 2017 Posted by Customer Experience
Did you know that contact centre staff can be instrumental in improving results as well as strengthening customer relationships and building (more…)