Posts tagged "improving profits"

Abandoned call rate

The Real Financial Impact of Abandoned Calls

March 15th, 2018 Posted by Steve Fitzgerald Customer Experience, Contact Centre Management, Workforce Management

Have you calculated how much revenue you’re losing from abandoned calls? Discover how to calculate it, and reduce your rate and earn more.

Tags: customer experience, improving profits, workforce management

Customer Experience drives revenue growth

CX – The “New Black” in Market Differentiation and Growth

March 6th, 2017 Posted by Steve Fitzgerald Customer Experience

Discover how Customer Experience drives revenue growth and profit growth and has become the “new black” of business strategy.

Tags: customer experience, cx, CX Management, improving profits

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