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  • Products

      for Enterprise

      Contact Centre omnichannel CX solutions

      for Business

      One platform for all your CX needs

      Features

      Unified comms & collaboration

      Omnichannel Orchestration

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Unify and transform your CX ecosystem

      with integrations like Microsoft Teams, Microsoft Power BI, Salesforce, Zendesk, ServiceNow or Dynamics365  that can help you address industry-specific processes and use cases. Discover more

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      for Enterprise

      Contact Centre omnichannel CX solutions

      for Business

      One platform for all your CX needs

      I want to

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      My industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Customer stories
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The Diverse Challenges Faced in Council Contact Centres

council contact centre

Working in a council contact centre involves resolving diverse issues across 40 business units. Here’s how Kingston Council does it.

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Call Centre Technology contact centre management

15 Ways to Boost Contact Centre Efficiency

Contact centre efficiency

Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.

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contact centre efficiency contact centre management contact centre productivity

Work from Home – a viable option for Contact Centres?

work from home agents

There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.

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contact centre management remote workers work from home workforce management

Is Gamification Right for Your Contact Centre?

Gamification in the Contact Centre

Gamification could help keep agents engaged and passionate about providing outstanding customer service. But is it the right choice for your organisation?

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contact center workers contact centre management

Contact Centre Management Tips – Traits of Good Leaders

Leading a team of people can be like herding cats

Being a good leader is a key element in seeing your contact centre achieve success, time and again. Here are our six tips on great contact centre leadership.

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contact centre KPIs contact centre management workforce management

Contact Centre Management Tips – Designing Automated Workflows

designing automated workflows

How to develop automated workflows to enhance the customer experience, improve efficiency and meet your operational objectives.

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automated workflows call centre workflows contact centre management

Workforce Management’s Cloudy Future

workforce management

If you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.

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contact center workers contact centre contact centre management workforce management

Questions about the Banking Reform Incentives Programs

Banking Reform Incentives Program

The new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.

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contact center workers contact centre management improving customer service
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