15 Ways to Boost Contact Centre Efficiency
May 14th, 2018 Posted by Premier Technologies Contact Centre ManagementReview our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.
Posts tagged "contact centre management"
Work from Home – a viable option for Contact Centres?
February 16th, 2018 Posted by Premier Technologies Contact Centre Management, Workforce ManagementThere’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.
Is Gamification Right for Your Contact Centre?
January 12th, 2018 Posted by Jacqui Wong Contact Centre Management, Workforce ManagementGamification could help keep agents engaged and passionate about providing outstanding customer service. But is it the right choice for your organisation?
Contact Centre Management Tips – Traits of Good Leaders
November 10th, 2017 Posted by Jacqui Wong Contact Centre Management, Workforce ManagementBeing a good leader is a key element in seeing your contact centre achieve success, time and again. Here are our six tips on great contact centre leadership.
Contact Centre Management Tips – Designing Automated Workflows
October 27th, 2017 Posted by Premier Technologies Contact Centre ManagementHow to develop automated workflows to enhance the customer experience, improve efficiency and meet your operational objectives.
Workforce Management’s Cloudy Future
September 22nd, 2017 Posted by Premier Technologies Cloud, Contact Centre Management, Workforce ManagementIf you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.
Questions about the Banking Reform Incentives Programs
August 18th, 2017 Posted by Jacqui Wong Contact Centre Management, Customer ExperienceThe new banking reform initiatives raises questions about how the incentive programs will work, and if contact centre staff will be included.
Aussie Contact Centre Website Racks up 25k Users
August 2nd, 2017 Posted by Premier Technologies Contact Centre Management, Workforce ManagementContact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.
