Posts tagged "work from home"

work from home

How to quickly enable your customer service staff to work from home

March 23rd, 2020 Posted by Contact Centre Management, Cloud, Workforce Management

The rapid spread of COVID-19 has forced workplaces to take urgent action to allow staff to work from home.

work from home agents

Work from Home – a viable option for Contact Centres?

February 16th, 2018 Posted by Workforce Management, Contact Centre Management

There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.