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Premier Contact Point
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Platform overview
Premier Contact Point
A class leading cloud communication platform enhancing customer interactions across voice and digital channels.
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CCaaS - Creating better connections
Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.
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Posts tagged "work from home"

work from home

How to quickly enable your customer service staff to work from home

March 23rd, 2020 Posted by Steve Fitzgerald Contact Centre Management, Cloud, Workforce Management

The rapid spread of COVID-19 has forced workplaces to take urgent action to allow staff to work from home.

Tags: work from home

work from home agents

Work from Home – a viable option for Contact Centres?

February 16th, 2018 Posted by Steve Fitzgerald Workforce Management, Contact Centre Management

There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.

Tags: contact centre management, remote workers, work from home, workforce management

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