Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.
Is the biggest outsourced contact centre industry in the world facing steady decline, or the opportunity to upskill their community?
If you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.
Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.
When is it not advisable for contact centres to call consumers? How can Contact Centre Managers quickly control campaigns to reflect events?
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.
Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers
CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share
