Posts tagged "contact centre"

Philippines contact centre industry

Philippines contact centre industry: glass half full, or half empty?

October 20th, 2017 Posted by Contact Centre Management

Is the biggest outsourced contact centre industry in the world facing steady decline, or the opportunity to upskill their community?

workforce management

Workforce Management’s Cloudy Future

September 22nd, 2017 Posted by Cloud, Contact Centre Management, Workforce Management

If you haven’t considered cloud-based workforce management by now, you could be missing out on some substantial benefits.

contact centre central

Aussie Contact Centre Website Racks up 25k Users

August 2nd, 2017 Posted by Contact Centre Management, Workforce Management

Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.

outbound telesales call control

When Not To Call: Outbound Call Practice

July 21st, 2017 Posted by Contact Centre Management

When is it not advisable for contact centres to call consumers? How can Contact Centre Managers quickly control campaigns to reflect events?

call centre job site launches

Australian Call Centre Job Site Launches

April 21st, 2017 Posted by Contact Centre Management, Workforce Management

Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.

cloud contact centre

What Makes a Cloud Contact Centre Leader? We Share the Numbers

April 7th, 2017 Posted by Cloud, Contact Centre Management

Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers

contact centre in 2017

The Contact Centre in 2017

March 24th, 2017 Posted by Contact Centre Management

CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share

contact centre workers

What About the Workers? A New Kind of Contact Centre Survey

February 16th, 2017 Posted by Contact Centre Management

What about the little, and not-so-little things that can make a difference to an often stressful and demanding job where they are closely monitored