Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently and it’s more invaluable than ever.
Continue readingWhen Not To Call: Outbound Call Practice
When is it not advisable for contact centres to call consumers? How can Contact Centre Managers quickly control campaigns to reflect events?
Continue readingAustralian Call Centre Job Site Launches
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.
Continue readingWhat Makes a Cloud Contact Centre Leader? We Share the Numbers
Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers
Continue readingAre Your Outbound Contact Centre’s Activities Risky?
It doesn’t matter if the Contact Centre is an in-house team or a third party Australian-based or international centre operating on your behalf
Continue readingThe Contact Centre in 2017
CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share
Continue readingMeet Ms Bond, Tomorrow’s Contact Centre Agent
The contact centre in 2025 will have evolve to deal with more responsibilities and far more complex issues
Continue readingWhat About the Workers? A New Kind of Contact Centre Survey
What about the little, and not-so-little things that can make a difference to an often stressful and demanding job where they are closely monitored
Continue reading