Posts tagged "contact centre agent"

contact centre training

How Effective is your Contact Centre Training?

June 9th, 2017 Posted by Contact Centre Management, Customer Experience

Team performance can make or break customer experience, and training is vital in ensuring your contact centre staff stay engaged and deliver exceptional service.

Contact Centre Agent

Meet Ms Bond, Tomorrow’s Contact Centre Agent

March 9th, 2017 Posted by Contact Centre Management, Workforce Management

The contact centre in 2025 will have evolve to deal with more responsibilities and far more complex issues