If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
