We are the Australian experts in contact centre technology
Who we are?
We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.
We believe that understanding people sits at the heart of great customer service. For 35 years, Premier has worked alongside Australian organisations who share our passion for creating meaningful customer connections.
While technology has transformed around us, our mission remains clear: we help organisations deliver customer service that makes a difference.
Our all-in-one platform brings together everything you need in one customisable interface, enabling exceptional service from anywhere – office, home, or on the go. Even better, our solution works seamlessly with existing business tools and we can adapt and customise our platform and reporting to your business’ needs.
We’ve built an Australian cloud contact centre platform, with the Australian business and consumer in mind.
Why choose us?
Teams tell us our platform feels familiar from their first day. We designed it to let people create their own workflows and personalised experiences without technical expertise. This gives everyone the freedom to focus on what they do best – helping customers.
Our Australian-based team combines decades of expertise in customer service innovation. We take pride in supporting diverse organisations across Australia, from government departments to healthcare providers, each bringing their own unique vision of customer service excellence.
Premier Contact Point
Executive Team
Fausto Marasco
Executive Director
Lorenzo Marasco
Executive Director
Sol Rabinowicz
Chief Executive Officer
Andrew Bell
General Manager
Steve Fitzgerald
National Sales Manager
Con Tsoukas
Product & Marketing Manager
Dougal Ingram
Operations Manager
Anthony Gorman
Professional Services Manager
One platform. Infinite possibilities.
Unite your CX and elevate customer experiences.