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Premier Contact Point

Every day, our Customers trust us to handle their most important customer interactions

Why Choose Us?

We are the Australian experts in contact centre technology.

Premier Contact Point provides a customer contact management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors. Our cloud contact centre solution includes Visual IVR, class leading real-time and historical BI reporting, customer contact management, speech analytics, quality assurance, workforce management as well as APIs to integrate with your existing platforms.

We specialise in setting up businesses with a cloud contact center solution for the first time as well as replacing existing customer contact systems. Whether you need better features such as class leading reporting, speech analytics, or simply a dependable cloud contact centre solution with Australian based support to help you deliver a great customer experience, we can help.

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We’ve built an Australian cloud contact centre platform, with the Australian business and consumer in mind.​

When you invest in a solution to improve your customer’s experience, you want to make sure your provider can give you the technology, support and commitment you need.
Who we Are?

We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.​

Premier Contact Point

Executive Team

Customer experience at new heights

Take your contact centre to the cloud and enable personalised experiences for your staff and customers, on any channel, at any time with our cloud contact centre solutions.
Explore Premier Contact Point