If working from home is now the norm, what can organisations do to maintain customer service levels with remotely located staff?
Continue readingTips for dealing with distressed & vulnerable customers
Helping vulnerable customers isn’t easy, but it’s an essential skill for customer service staff.
Continue readingWhy 73% of your customers prefer human-driven customer support channels
Australian survey confirms that human-driven customer support channels remain the preferred way for people to engage with organisations.
Continue readingThe new talent pool changing contact centre recruitment strategies
The rise of remote workforces has opened up the talent pool and is changing contact centres’ recruitment strategies.
Continue readingProtecting contact centre data security when your staff work from home
Working from home has numerous benefits. But without sufficient protection, it can compromise your contact centre’s data security.
Continue readingWhy self-service customer support options should go beyond IVR
Enhancing your contact centre’s self-service offering beyond IVR has numerous benefits for you and your customers.
Continue readingWhat to consider when reviewing your contact centre’s crisis management plan
With recent events fresh in your mind, now’s the time to review and update your crisis management and contingency plans.
Continue readingBe all things to all people with omnichannel contact centre software
Communication preferences matter. Discover how multichannel contact centre software can improve your customer experience.
Continue reading