Customer experience is so much more than a buzzword. It’s a key differentiator. Here are 21 customer experience quotes to inspire you in 2021 and beyond.
Continue readingContact Centre Trends: where and how will you work in 2021?
Working trends, technology trends and customer trends in our new world. See how things will change for businesses and contact centres.
Continue readingHow IVR has come of age and is smarter than ever
IVR systems have evolved considerably since the 1980s. See what they can do for you now
Continue reading17 customer experience statistics you need to know as 2020 winds down
2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.
Continue reading7 reasons to level up to a cloud contact centre
Your existing setup might be making your team’s job more difficult than it needs to be. Here are 7 reasons to upgrade to a cloud contact centre.
Continue readingThree ways businesses will approach customer relationships differently in a post-pandemic world
The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.
Continue readingKeeping retail customers happy during the pandemic’s online shopping surge
The surge in online shopping during recent lockdowns has swamped retail customer service centres, sending call volumes and wait times skyrocketing.
Continue readingBuilding customer rapport: The mainstay of boosting loyalty
Building customer rapport helps create a genuine connection between your business and your customers. You may even create raving fans!
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