These days, we can do almost anything on our mobile devices. Are you giving your mobile customer experience the attention it deserves?
Continue readingBest Practice for Working From Home
We share insights into contact centre best practices for working from home that can boost agents’ engagement and productivity, and your business resilience.
Continue readingHandling customer complaints with grace
Handling customer complaints is a vital a part of creating an exceptional customer experience. Underestimate it at your peril.
Continue readingContact centre agents onboarding: inducting staff for a positive employee experience
There’s nothing worse than finding a great employee, only to lose them within months. The right onboarding process makes all the difference.
Continue readingRemote Control III: Four self-care ideas for contact centre agents
You’ve got your team working from home while keeping your customer service standards humming, but how are your agents coping?
Continue readingRemote Control II: Custom dashboards help agents monitor activity and metrics
Connect your agents with your contact centre work from home model fast, using highly configurable dashboards for real-time monitoring.
Continue readingRemote Control: keep staff playing their A-game while working from home
How do you keep your contact centre running under remote working conditions, maintain your high customer experience standards, and give your agents the support they need?
Continue readingProcess control and automation: Emerging tech and the customer experience
Process control and automation technologies are coming to the fore as contact centres strive to boost their customer experience.
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