7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.
Continue readingTips for Designing an IVR That Customers Don’t Mind Using
When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.
Continue readingLoyalty Programs – Reinventing for the Digital Age
Research on why loyalty programs fail, who’s got it right, and the key elements of a successful loyalty program in this digital age.
Continue reading