Posts tagged "Self Service"

post christmas customer support

Ready to Deliver Post Christmas Customer Support?

December 8th, 2017 Posted by Contact Centre Management, Customer Experience, Self Service

Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.

IVR Design

Tips for Designing an IVR That Customers Don’t Mind Using

September 20th, 2016 Posted by Customer Experience, Self Service

When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.