Posts tagged "IVR"

Call Centre waiting times

How to Reduce Call Centre Waiting Times

September 8th, 2017 Posted by Contact Centre Management

Consumers are increasingly frustrated with the time spent waiting in call centres queues. Read our 7 tips for reducing waiting times in Contact Centres.

IVR Design

Tips for Designing an IVR That Customers Don’t Mind Using

September 20th, 2016 Posted by Customer Experience, Self Service

When you make it easy and fast for customers to get help – all of a sudden IVR is better accepted. Here’s how to design a good IVR.