Contact Point helps unify your customer service platforms
Contact Point is 'simple and manageable, it's a game changer'.
Moonee Valley Council wanted the best in class reporting and local support. Premier implemented real time dashboards and customised 30 BI reports so that the council could easily manage customer requests and facilitate timely responses.
Australia's most trusted platform for customer service excellence.
01.
Easy onboarding and training for staff.
02.
Your metrics, your way.
03.
Build trust and loyalty with each customer database.
04.
Amplify revenue and growth
Like to see how Contact Point can elevate your customer interactions?
‘The first time Premier’s project manager showed us the reporting capabilities, we were dumbfounded about how much insight we now have into CX operations. Contact Point will be the key to the successful implementation
of 9 other CX projects.’
Moonee Valley Council, CX Team Manager
We partnered with Moonee Valley Council to take their customer service management to the next level through our highly customised reports, real time dashboards and easy to configure system. We are pleased to be part of the Council’s monthly agenda to further improve their customer service reporting
and management, and look forward to helping them take steps toward implementing Premier’s features to their fullest potential.
Read more about how we collaborated with the Council or schedule a call with us to learn how we can meet the unique needs of your business today.
Contact Point... your way
CONTACT POINT
Essentials
All your customer communication in one place. Gain insights with AI enhanced reporting and track important customer interactions across all of your teams.
FROM
$29
user/month
CONTACT POINT
Most popular
Advanced
Efficiently manage customer and employee interactions across channels. Deliver AI powered experiences, gain insights with advanced reporting and track key interactions – all in one platform.
FROM
$75
user/month
CONTACT POINT
Add-ons
Unlock the full potential of your customer interactions and choose your add-ons…
+ Call recording
+ Digital channels
+ Speech analytics
+ AI embedded capabilities
+ CRM integrations
MICROSOFT TEAMS
Contact Point Calling
A phone system within Microsoft Teams using hosted direct routing, Requires a suitable Microsoft licence to manage calls in Teams.
Get in touch to see how Contact Point can transform your business and elevate your customer interactions with just one platform.
Our happy clients
…we have seen a significant change in customer service to our thousands of club members and supporters… We now just can’t imagine working without it.
Customer Experience Team Leader
Geelong Cats FC
The Premier Contact Point team have delivered an exceptional piece of technology. Their knowledge, combined with our team’s hard work, ensured that the project was delivered on time and with minimal disruption. It was great to see everyone working together.
Customer Operations Team Leader
Melbourne Water
Need more information?
Book your discovery call and explore how you can elevate your important customer interactions.