Contact Point Pricing
Effortlessly scale your business with adaptable, transparent and cost-effective pricing options
Explore which AI-powered experience solution and pricing options are right for your business.
CONTACT POINT
Essentials
All your customer communication in one place. Gain insights with AI enhanced reporting and track important customer interactions across all of your teams.
FROM
$29
user/month
CONTACT POINT
Most popular
Advanced
Efficiently manage customer and employee interactions across channels. Deliver AI powered experiences, gain insights with advanced reporting and track key interactions – all in one platform.
FROM
$75
user/month
CONTACT POINT
Add-ons
Unlock the full potential of your customer interactions and choose your add-ons…
+ Call recording
+ Digital channels
+ Speech analytics
+ AI embedded capabilities
+ CRM integrations
MICROSOFT TEAMS
Contact Point Calling
A phone system within Microsoft Teams using hosted direct routing, Requires a suitable Microsoft licence to manage calls in Teams.
Get in touch to see how Contact Point can transform your business and elevate your customer interactions with just one platform.
* Prices shown are indicative only and exclude GST.
* Prices may be changed at any time without notice so you should contact Premier Contact Point for detailed pricing information.
Compare Contact Point licences and features
Find the right capabilities and native AI experiences to grow your business.
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Full featured IVR |
|
|
|
|
|
|
|
Core Contact Routing |
|
|
|
|
|
|
|
Transfer to last team member |
|
|
|
|
|
|
|
Enhanced Contact Routing |
|
|
|
|
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Inbound Call Queueing |
|
|
|
|
|
|
|
Manual Outbound Calls |
|
|
|
|
|
|
|
Queue Voicemail |
|
|
|
|
|
|
|
Queue Callback & Virtual Hold |
|
Add on |
|
|
|
|
|
Outbound Dialler & Campaign Manager |
|
|
|
|
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Message Apps |
|
|
|
|
|
|
|
Email Queueing |
|
Add on |
|
Add on |
|
|
|
Web Chat Queueing |
|
Add on |
|
Add on |
|
|
|
SMS Queueing |
|
Add on |
|
Add on |
|
|
|
Messenger & WhatsApp Queueing |
|
Add on |
|
Add on |
|
|
|
Workflow Queueing |
|
Add on |
Add on |
Add on |
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Batch Speech to Text Transcription |
Add on |
Add on |
Add on |
Add on |
|
|
|
Real-Time Speech to Text Transcription |
Add on |
Add on |
Add on |
Add on |
|
|
|
Automatic Contact Summary |
Add on |
Add on |
Add on |
Add on |
|
|
|
Speech & Text Analytics |
Add on |
Add on |
Add on |
Add on |
|
|
|
Customer Voice Assistant |
Add on |
Add on |
Add on |
Add on |
|
|
|
Customer Chat Assistant |
Add on |
Add on |
Add on |
Add on |
|
|
|
Agent Assistant |
Add on |
Add on |
Add on |
Add on |
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Class-Leading Real-Time Analytics |
|
|
|
|
|
|
|
Wallboard Real-Time Dashboards |
Add on |
Add on |
Add on |
Add on |
Add on |
|
|
Class-Leading BI Reporting Analytics |
|
|
|
|
|
|
|
Microsoft Teams User Reporting |
Add on |
Add on |
Add on |
Add on |
Add on |
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Contact Recording |
Add on |
Add on |
|
|
|
|
|
Screen Recording |
|
Add on |
Add on |
Add on |
|
|
|
Recording Storage |
30 days |
30 days |
90 days |
90 days |
90 days |
|
|
Customisable Post Call Survey |
Add on |
|
|
|
|
|
|
Remote Agent Monitoring |
|
|
Add on |
Add on |
|
|
|
Customisable Agent Score Cards |
|
|
Add on |
Add on |
|
|
|
Roster & Adherence Alerting |
|
|
|
|
|
|
|
Advanced Workforce Management |
|
Add on |
Add on |
Add on |
Add on |
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Call & Digital Workflow Configuration |
|
|
|
|
|
|
|
Intuitive User Configuration |
|
|
|
|
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
API & Database Requests |
|
Add on |
Add on |
|
|
|
|
PCI DSS Compliant Payments |
|
Add on |
Add on |
Add on |
Add on |
|
|
Teams Integration |
|
|
|
|
|
|
|
Azure Entra Integration |
|
|
|
|
|
|
|
Single Sign On (SSO) |
|
|
|
|
|
|
| Essentials | Advanced | Digital | Voice | Ultimate | ||
|---|---|---|---|---|---|---|
|
Technical Support via Phone & Email |
9am to 5pm AEDT/EST
Business Days |
9am to 5pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
|
|
Account Management for 25+ Licenses |
|
Add on |
Add on |
Add on |
|
|
|
Business Hours Functional Support via Phone & Email |
|
Add on |
Add on |
Add on |
|
|
|
After Hours Functional Support via Phone & Email |
Add on |
Add on |
Add on |
Add on |
Add on |
|
|
After Hours Best Endeavours Technical Support |
|
|
|
|
|
|
|
After Hours SLA Based Technical Support |
Add on |
Add on |
Add on |
Add on |
Add on |
|
|
FREE Hypercare Support Following Go-Live |
|
|
|
|
|
|
Do more with Premier Contact Point
Contact us to find out more about how to improve your help desk efficiency