Premier Contact Point
A class leading cloud communication platform enhancing customer interactions across voice and digital channels.
Unified comms & collaboration
Reporting & Intelligence
Self Service & Assisted Service
CX for SmartPhones
Microsoft Power BI
Improve revenue growth
Improve customer experience
Improve customer support
Improve contact centre management
Retail & Services
Not for Profits
Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.
Learn More >>
Home » first call resolution
First Call Resolution Rate (FCR) is considered to be perhaps the most important metric – but are you measuring it correctly?
Do contact centre costs increase when staff focus on improving first call resolution rather than…
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11…
How to assess which KPIs are really the most important when it comes to maintaining…
1300 85 11 11