Premier Contact Point
A class leading cloud communication platform enhancing customer interactions across voice and digital channels.
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Microsoft Power BI
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Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.
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Home » schedule adherence
Tracking and measuring agent roster adherence can be an administrative burden. Here’s how to do it quickly and accurately.
How to assess which KPIs are really the most important when it comes to maintaining…
What about the little, and not-so-little things that can make a difference to an often…
Have you ever experienced resistance from members of your contact centre team when new technology…
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