What our customers say
Transforming customer experiences
Premier Technologies have been fantastic in their ongoing support of the Gold Coast SUNS since our transition to their cloud contact centre platform, Premier Contact Point, at the start of 2017. Nothing is ever too difficult for the Support or Sales team who are always willing to assist with enquiries and solutions related to our business. Unlike our previous phone system provider, the Premier team is in regular contact and we receive ongoing upgrades and maintenance without impact to our daily operations. We highly recommend Premier Contact Point to any organisation looking for a cost-effective way to deliver an improved customer experience.
Jessica Hanks
Membership Manager, Gold Coast SUNS
Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when requested.
Sharon Waterhouse
CEO, Phoenix Health Fund
We have been utilising Premier’s cloud contact centre solution since 2014 and over the years Premier has consistently provided an excellent product with outstanding customer service. We very rarely have issues with Premier Contact Point and when we do, the Premier team are onto it right away. Requests are actioned immediately, with clear and effective communication from the support team. It’s an important quality in a solution provider that ensures we feel supported enough to focus on our core business functions and goals, rather than preoccupied with complex technology. Premier Contact Point is a simple yet powerful solution. And having used it in our contact centre for the past four years I have to say it’s rare to find a technology vendor partner that delivers such high level of service.
Liz Marinceski
Customer Service Team Leader, REMONDIS Australia
Tahbilk's involvement with Premier Technologies began some four years back (2014) when we took the decision on the back of successful second-party campaigns to start and run an internal Contact Centre operation. After due diligence and review of potential operating systems, Premier stood out as the logical choice to partner with us in this venture. Four years on and we see some 20% plus of our direct to consumer business coming from our Contact Centre operation with Premier's software and support critical in achieving and growing that base. Premier are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of. I look forward to our partnership continuing into the future.
Geoff Hamence
Contact Centre Operations Manager, Tahbilk Winery
Bayside Council implemented the Premier Contact Point solution in late 2018. The solution provided has enabled Council to improve our service to the customer and better monitor performance through data analytics and dashboards. The agile solution also enables us to pre-plan and respond to peak workload periods. The Premier Team were very supportive during and post implementation. Any challenges that arise, the team are responsive in working with Council
to address and resolve the issue quickly.
Some comments from the staff who use the system:
"It’s really great how easy your contact centre system is to use and manage, it has opened up a lot of new doors to help us manage our call centre."
"The new contact centre system is so much faster and easier to work with. I now have so many more options and can do things that I could not do before. This has been so much better than the old phone system we had.”
to address and resolve the issue quickly.
Some comments from the staff who use the system:
"It’s really great how easy your contact centre system is to use and manage, it has opened up a lot of new doors to help us manage our call centre."
"The new contact centre system is so much faster and easier to work with. I now have so many more options and can do things that I could not do before. This has been so much better than the old phone system we had.”
Bobbi Mayne
Manager Customer Experience, Bayside Council
Since the introduction of Premier Contact Point cloud contact centre solution at our organisation, we have seen a significant change for the better in our customer service to our thousands of club members and supporters. The reporting tools are fantastic, and with the use of historical data we’re able to tailor our service to suit our members’ and supporters’ needs. From when the platform was first implemented in 2015, right through to today, the support we’ve had from Premier’s staff has been fabulous. We now just can’t imagine working without it.
Lauren Wall
Customer Experience Team Leader, Geelong Cats
We went live with Premier Contact Point in February 2020, and I would like to sincerely thank the team at Premier Technologies for their help and support over the last couple of months.
Throughout onboarding, we were always kept updated on the status of the project, with weekly progress reports and regular correspondence, right through to the first day of operations. This level of consistent communication and visibility over the project was invaluable to our business. Many thanks for the two days of onsite training for our operators and administrators in all aspects of the system, and the support in going live. We are very happy with the flexibility Premier Contact Point offers our call centre team, and in particular that the system allows our staff to log in at different locations to receive calls when required.
Garry Woodcock
Group Compliance Manager, The Royan Group of Companies
Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point.Administration of Premier Contact Point is much simpler than other systems we’ve used and allows us to easily configure complex queue treatments like offering voicemail and virtual hold. These two features have resulted in a large reduction in abandoned calls because customers don’t have to wait on hold anymore. Implementing Premier Contact Point was stress free, Premier’s project manager kept us informed each step of the way and the onsite training was very effective. The ongoing support from Premier’s service desk team is excellent as they’re always available to assist with any system changes or to answer our questions.
Anthony Morton
Program Leader – Customer Service, Tweed Shire Council
Premier’s implementation support was excellent. This solution has improved our efficiency and our overall customer experience enormously. It’s a very flexible and easy-to-use system with outstanding reporting, great clarity of system usage for customer consultants.
We can now provide a consistent and effortless contact for every single customer.
Garry Watson
Marketing Manager, Zagame Automotive Group
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