The business solution

More than ever, businesses across all sectors need to offer their customers simple and immediate contact options across all channels – and improve the customer experience at every touch point, if they are to remain competitive.

Meeting the challenge

We help businesses to build their virtual contact centres into a key competitive advantage in the market by providing efficient, unified, omnichannel contact centres. After deployment, our support team is there with you to help your contact centre meet your goals.

Case Study

A leading Australian industrial generator company needed a Contact Centre solution with an inbuilt CRM capability, which could centralise enquiries from multiple sites to a single virtual centre and support optimum sales workflows. We rapidly customised and implemented Premier Contact Point to provide a cost effective solution which delivered:

• Integrated database lookup and workflows
• Intelligent call routing
• Accurate analytics and reporting capabilities

Outcomes

Improved productivity in customer service, increased sales from connecting sales calls to the right sales staff and better business insights.

Deliver exceptional customer experience

Delighting customers with fast, efficient and helpful service has become a significant competitive differentiator.

Improve your sales and collection results

Giving your sales agents instant access to customer data and history, product information and tailored scripts will make them more motivated and productive.

Do more with Premier Contact Point

Contact us to find out more about how to improve your customer contact solution