Posts in Customer Experience

Call back options

Four call back options to reduce call wait times and improve CX

April 27th, 2019 Posted by Customer Experience, Technology

Offering call back options is a sound strategy for improving CX and efficiently managing day to day operations in Contact Centres. See how.

blogpost staff-brand

The Influence of Your Staff on Your Company Brand

April 1st, 2019 Posted by Customer Experience

Your customers are judging your whole company based on the experience they have with your contact centre staff.

why CX fails

Why CX strategies fail

February 15th, 2019 Posted by Customer Experience

Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard

Automation

Helpful automations that will enhance CX and customer contact performance

February 1st, 2019 Posted by Customer Experience, Technology

Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams

customer experience measurement

How to Measure Customer Experience, and Why You Should

December 14th, 2018 Posted by Customer Experience

If CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?

customer experience expectations

Customer Experience expectations for 2019

December 7th, 2018 Posted by Customer Experience

Voice channels will continue to stand the test of time in 2019

premier icomm partnership

New Premier Contact Point and IComm Partnership

November 30th, 2018 Posted by Customer Experience

IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?