Customer experience is so much more than a buzzword. It’s a key differentiator. Here are 21 customer experience quotes to inspire you in 2021 and beyond.
IVR systems have evolved considerably since the 1980s. See what they can do for you now
2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.
The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.
The surge in online shopping during recent lockdowns has swamped retail customer service centres, sending call volumes and wait times skyrocketing.
Building customer rapport helps create a genuine connection between your business and your customers. You may even create raving fans!
Handling customer complaints is a vital a part of creating an exceptional customer experience. Underestimate it at your peril.
Until now, contact centre benchmarking stats and reports have been heavily US-focused. But what’s CX best practice in Australia?
