Posts in Customer Experience

Technology Impact

How Does Technology Impact Loyalty and Results?

March 15th, 2019 Posted by Customer Experience

Technology can have a detrimental effect on results. Why you need the right balance between Digital and Voice.

why CX fails

Why CX strategies fail

February 15th, 2019 Posted by Customer Experience

Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard

Helpful automations that will enhance CX and customer contact performance

February 1st, 2019 Posted by Customer Experience, Technology

Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams

customer experience measurement

How to Measure Customer Experience, and Why You Should

December 14th, 2018 Posted by Customer Experience

If CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?

customer experience expectations

Customer Experience expectations for 2019

December 7th, 2018 Posted by Customer Experience

Voice channels will continue to stand the test of time in 2019

premier icomm partnership

New Premier Contact Point and IComm Partnership

November 30th, 2018 Posted by Customer Experience

IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?

Customer Service Excellence - what does it mean to you?

What Does Customer Service Excellence Mean To You?

October 26th, 2018 Posted by Customer Experience, Customer Loyalty

Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.