Posts in Customer Experience

Supporting customers through customer service changes

6 Ways to help customers adapt to customer service changes

July 15th, 2021 Posted by Customer Experience

Careful change management applies as much to your customers as it does to your staff. Here’s why.

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What’s your CX Maturity level?

June 25th, 2021 Posted by Customer Experience

How does your customer experience maturity level match up against others in your industry? A CX Maturity Model is the answer.

Prepare now for the future of customer service

Preparing for the Future of Customer Service

June 11th, 2021 Posted by Customer Experience

Getting your business ready now to embrace the customer service trends of the future is your key to success. Here’s how.

Vulnerable Customers

Tips for dealing with distressed & vulnerable customers

April 16th, 2021 Posted by Customer Experience

Helping vulnerable customers isn’t easy, but it’s an essential skill for customer service staff.

inspiring business quotes

21 customer experience quotes to inspire you in 2021

January 1st, 2021 Posted by Customer Experience

Customer experience is so much more than a buzzword. It’s a key differentiator. Here are 21 customer experience quotes to inspire you in 2021 and beyond.

IVR system

How IVR has come of age and is smarter than ever

November 26th, 2020 Posted by Customer Experience

IVR systems have evolved considerably since the 1980s. See what they can do for you now

customer experience statistics

17 customer experience statistics you need to know as 2020 winds down

November 5th, 2020 Posted by Customer Experience

2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.

customer relationships

Three ways businesses will approach customer relationships differently in a post-pandemic world

October 7th, 2020 Posted by Customer Experience

The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.