Posts in Customer Experience

What customers want

Building a Customer Experience Your Customers Actually Want

January 17th, 2020 Posted by Customer Experience

Building a quality relationship with your customers is no different to any other. It’s all about really knowing what your customers want.

Option 1 – Photo by Tony Lee on Unsplash

The Rise and Rise of The Customer Experience Economy

December 6th, 2019 Posted by Customer Experience

Yes, it’s a thing. And if you want a lucrative slice of it, there are a few things you need to know.

Closing the customer experience gap

Closing the Customer Experience Gap

November 22nd, 2019 Posted by Customer Experience

While creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.

Service excellence

In Pursuit of Service Excellence: Putting the “Help” Back in “Help Desk”

October 11th, 2019 Posted by Customer Experience

Sure, the term “help desk” is a bit of an anachronism these days, but a rose by another name… Or so the saying goes.

CX leadership

From functional to experiential: Becoming a CX influencer in your organisation

September 13th, 2019 Posted by Customer Experience

How contact centre executives can influence their own leadership and management teams to improve CX.

Five customer experience trends

Applying the latest CX trends to your business

August 29th, 2019 Posted by Customer Experience

There are five trends in the customer experience space that are affecting your business right now, see the latest research.

Transforming CX

Contact Centre Strategic Management—Tip 3

July 12th, 2019 Posted by Customer Experience, Mobility

Tip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

Call back options

Four call back options to reduce call wait times and improve CX

April 27th, 2019 Posted by Customer Experience, Technology

The pros and cons of four call back service options to reduce call wait times and significantly improve CX.