Offering call back options is a sound strategy for improving CX and efficiently managing day to day operations in Contact Centres. See how.
Your customers are judging your whole company based on the experience they have with your contact centre staff.
Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard
Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams
If CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?
Voice channels will continue to stand the test of time in 2019
IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
84% of digital experiences fall short of customer expectations. Do yours?
