Contact Centre Strategic Management—Tip 3
July 12th, 2019 Posted by Premier Technologies Customer Experience, MobilityTip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.
Posts in Customer Experience
Four call back options to reduce call wait times and improve CX
April 27th, 2019 Posted by Premier Technologies Customer Experience, TechnologyOffering call back options is a sound strategy for improving CX and efficiently managing day to day operations in Contact Centres. See how.
The Influence of Your Staff on Your Company Brand
April 1st, 2019 Posted by Premier Technologies Customer ExperienceYour customers are judging your whole company based on the experience they have with your contact centre staff.
Why CX strategies fail
February 15th, 2019 Posted by Premier Technologies Customer ExperienceWhy CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard
Helpful automations that will enhance CX and customer contact performance
February 1st, 2019 Posted by Premier Technologies Customer Experience, TechnologyCustomer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams
How to Measure Customer Experience, and Why You Should
December 14th, 2018 Posted by Premier Technologies Customer ExperienceIf CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?
Customer Experience expectations for 2019
December 7th, 2018 Posted by Premier Technologies Customer ExperienceVoice channels will continue to stand the test of time in 2019
New Premier Contact Point and IComm Partnership
November 30th, 2018 Posted by Premier Technologies Customer ExperienceIComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
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