How Does Technology Impact Loyalty and Results?
March 15th, 2019 Posted by Premier Technologies Customer ExperienceTechnology can have a detrimental effect on results. Why you need the right balance between Digital and Voice.
Posts in Customer Experience
Why CX strategies fail
February 15th, 2019 Posted by Premier Technologies Customer ExperienceWhy CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard
Helpful automations that will enhance CX and customer contact performance
February 1st, 2019 Posted by Premier Technologies Customer Experience, TechnologyCustomer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams
How to Measure Customer Experience, and Why You Should
December 14th, 2018 Posted by Premier Technologies Customer ExperienceIf CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?
Customer Experience expectations for 2019
December 7th, 2018 Posted by Premier Technologies Customer ExperienceVoice channels will continue to stand the test of time in 2019
New Premier Contact Point and IComm Partnership
November 30th, 2018 Posted by Premier Technologies Customer ExperienceIComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
What Does Customer Service Excellence Mean To You?
October 26th, 2018 Posted by Premier Technologies Customer Experience, Customer LoyaltyIs the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
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