Deliver a robust membership model with Contact Point
Customised solutions transforming your CX in real-time.
Better customer service starts here.
Membership organisations have a unique set of needs that require customer service solutions covering inbound and outbound communications as well as seasonally high call volumes. These are the challenges we’ve become intimately familiar with at Premier, working with football clubs and other professional associations across the spectrum. Through thousands of interactions and years of refinement we recognise that traditional customer service solutions are not built for the rhythms of membership-based operations; the surge of renewals, the complexities of member benefits, the need for a personalised touch at scale.
Customised solutions transforming your CX in real-time.
Our customer service solutions can be customised to support the full membership lifecycle from acquisition to retention and engagement. We offer omnichannel support which allows teams to manage customer interactions across phone, email, social media, web chat – enabling asynchronous customer service.
Every interaction matters.
Second to this, the ability to scale seamlessly during peak seasons while maintaining a personal connection is something that members expect. Within this process we understand the need to turn each interaction into an opportunity to strengthen loyalty and patronage.
CX with tailored insights, driving smarter decisions.
Critical to understanding the memberships, donations and customer — at scale is reporting. Our real-time dashboards visualise the data you need to know as it unfolds, while our suite of customisable BI reports provide insights across the organisation. Our no fuss integration with databases allows quick access to information, history and enables tracking of nurture cycles, prospects and loyalty programs.
We know how to make customer service easy.
We partner with our clients to address their membership support challenges, rethinking customer support and outbound marketing. Our solutions include highly customised reporting, precise database segmentation, and integration when necessary.
Easy for you. A pleasure for your customers.
The results speak for themselves and on average we are pleased to report that organisations with such needs were able to measure ROI through member retention, and a significant reduction in average wait time for members.
Membership Organisations
The only customer service platform you'll ever need.
Webchat
Engage with members across website and social channels
30+
Tailored reports
Customisable, AI enhanced reports for data-driven decision making
Visual IVR
Allow easy access to member information through intelligent IVR journeys
You're in good company.
See how we've helped our customers.
...we have seen a significant change in customer service to our thousands of club members and supporters... We now just can’t imagine working without it.
Customer Experience Team Leader
Geelong Cats FC
Premier Contact Point has delivered a great combination of powerful technology and great personal service, which is what we at Phoenix try to deliver ourselves as a business. I know I can trust Premier's solution to grow with our organisation which makes it easy as we have that reliable partnership and can continue to work with them.
CEO
Phoenix Health Fund
Need more information?
Book your discovery call and explore how you can elevate your important customer interactions.