We’re helping a wide range of industries improve their customers’ experiences

  • Customers enjoy personalised conversations on their channel of choice
  • Teams have instant access to integrated customer information
  • Organisations enjoy new levels of productivity and operational efficiency

What Premier Contact Point helps you do super efficiently

The ultimate customer experience occurs when customer satisfaction and resolution is achieved effortlessly.
Here’s how we help make that happen.

Improve customer support and increase customer satisfaction

Improve customer support and increase customer satisfaction

Communicate with customers on their preferred channel

Communicate with customers
on their preferred channel

Access customer details from your other programs

Access customer details from your other programs

Increase leads, sales and collections

Increase leads, sales and collections

Monitor and manage teams and workflows in real time

Monitor and manage teams and workflows in real time

Instantly fine tune staffing to match service levels

Instantly fine tune staffing to match service levels

Quickly scale operations to meet peaks and troughs

Quickly scale operations to meet peaks and troughs

Reduce capital and operating costs

Reduce capital and operating costs

How Premier Contact Point gives you immediate flexibility

With our cloud contact centre solution, your business becomes completely flexible, and can adapt to changing customer service needs instantly.

  • When volumes unexpectedly peak, take advantage of Premier Contact Point’s ability to instantaneously allow more staff in the back office, or who are remotely located, to help out. All they need is to be registered in the system and have access to an internet-connected device.
  • When things quieten down, the extra agent and call capacity reverts to standby mode: no need to keep paying the full cost for lines and equipment that you’re not using.

Helping you deliver the ultimate customer experience

Every customer is unique and wants to be recognised, heard and helped in their preferred way. We ensure your team has instant access to the information they need to provide personalised service, no matter what the channel or device.

Every customer deserves the very best level of service, and our class-leading technology helps your teams deliver it.