Introduction
This article describes the processes for disabling the Aux state profile in the Users and Teams section of the Premier Contact Point administration module.
Background
While logged into agent desktop agents use status reasons to control their availability. When a user changes status, the various status reasons are captured along with their duration. Changes of status are reflected on real time dashboards and captured for historical reporting purposes. In some cases, customers may want to disable the Aux state profile, making it unavailable for use.
How to disable the Aux state profile
- Select Users and Teams from the Administration menu panel.
- Navigate to the Groups tab, click on Default from the list and then click edit.
- Select Agent Parameters from the menu panel, then untick the ‘Aux state profile’ option. Then click Save.
This will remove the Aux state profile option from all users within the default Group.