Introduction
This article describes how to enable incoming call toaster notifications available within the Agent Desktop / Contact Manager module of the Premier Contact Point and walks through what to expect and what you need to enable for the feature to work reliably
Background
When an incoming call arrives, Premier Contact Point is able to display a toaster notification on your desktop so you can see there is an incoming call even when the browser tab is minimised or behind another window. Because toaster notifications are rendered by your operating system — not the browser — the way they look and behave depends on your OS settings.
Display Elements
What does the notification look like?
When a call comes in, a toaster notification appears in the corner of your screen showing the caller’s number (and name, if available).
How do I turn the feature on?
Open Settings from your profile menu in Contact Manager, navigate to the Contact tab and toggle on the ‘Show browser popup on contact setting’.
Once enabled, the browser should ask for permission to show notifications the first time a call arrives — you must click Allow. If you click Block, the toaster will never appear even though the in-product setting is on, and you’ll have to re-enable notifications for the site in your browser before it will work again (see the troubleshooting section below).
Why do my Operating System (OS) settings matter?
Contact Manager asks the browser to display a notification. The browser hands that request to the operating system, and the operating system displays the toaster on your screen. That means three layers can each suppress, shorten, or silence the notification:
· The browser must have permission to show notifications for the site.
· The OS must have notifications enabled for the browser, with no Do Not Disturb / Focus mode active.
· The OS controls how long the toaster stays on screen — the product cannot override this. If the call is missed before you can react, the duration is almost always the cause.
The sections below cover each of these for Windows and macOS.
Windows setup
Allow notifications for the site in your browser
In Chrome or Edge, click the padlock (or tune) icon to the left of the address bar while the Premier Contact Point site is open, find Notifications, and set it to Allow. If you previously clicked Block on the browser prompt, this is where you reverse that — the in-product toggle alone will not bring the toaster back.
Make sure Windows notifications are on
Open Settings → System → Notifications. Confirm the master Notifications toggle is on, then scroll down and confirm your browser (Chrome, Edge, or Firefox) is also turned on in the per-app list. If the browser is off here, no notification it sends will ever appear, regardless of in-product or browser-permission settings.
Turn off Do Not Disturb (Focus assist)
Windows 11 calls this Do Not Disturb; older Windows 10 builds call it Focus assist. When it’s on, notifications are silently routed to the Notification Centre instead of being shown on screen — so you’ll see missed-call entries pile up in the bell icon but never see a live toaster. Open Settings → System → Notifications and switch Do Not Disturb off. Also check the Automatic rules underneath: rules like “When duplicating my display” or “When playing a game” can quietly enable do not disturb while you’re presenting or screen-sharing with a customer, which is exactly when you need the call popup most.
Increase how long the notification stays on screen
By default, Windows dismisses a toaster after about 5 seconds. That’s often too short to react to an incoming call, especially if you were looking at a different monitor. Windows lets you extend this through its accessibility settings — the control is filed under accessibility because it was originally designed for users who need more time to read on-screen prompts, but it works for everyone.
Go to Settings → Accessibility → Visual effects (on Windows 10: Settings → Ease of Access → Display) and change Dismiss notifications after this amount of time to a longer value — 30 seconds or 1 minute is a good starting point for call handling. The change applies to all toasters from all apps, so pick a value you’re comfortable with system-wide.
macOS setup
Allow notifications for the site in your browser
Click the padlock (or tune) icon to the left of the address bar in Chrome, Edge, Safari, or Firefox while on the Premier Contact Point site and set Notifications to Allow. If you previously blocked the prompt, this is where you reverse it.
Allow notifications for your browser in macOS
Open System Settings → Notifications and find your browser (Chrome, Edge, Safari, Firefox) in the application list. Turn Allow notifications on. Underneath, set the alert style to Alerts rather than Banners — this is the macOS equivalent of extending the duration on Windows. Banners disappear automatically after a few seconds; Alerts stay on screen until you click them, which is what you want for incoming calls.
Turn off Focus / Do Not Disturb
MacOS Focus modes (Do Not Disturb, Work, Personal, etc.) suppress notifications the same way Windows DND does. Click the Control Centre icon in the menu bar, open Focus, and make sure no Focus is active while you’re taking calls. Check the Focus settings in System Settings as well — schedules and “Share across devices” can re-enable a Focus automatically, including triggers like “When mirroring or sharing the display” that fire while you’re on a screen-share with a customer.
A note on duration
MacOS doesn’t expose a numeric “dismiss after N seconds” setting the way Windows does. The Banner vs Alert choice in step 2 is the lever – choose Alerts so the call popup persists until you act on it.
Troubleshooting
I don’t see any popup at all.
Work through the layers in order: in-product setting on, browser permission set to Allow for the site, OS-level notifications enabled for the browser, and Do Not Disturb / Focus turned off. The most common cause is an accidental Block click on the original browser permission prompt — once blocked, the in-product toggle has no effect until you re-enable notifications for the site in browser settings.
Popups work most of the time but fail when I’m screen-sharing or presenting.
Both Windows and macOS ship automatic Do Not Disturb / Focus rules that activate when you’re mirroring your display, sharing your screen, or running a presentation. Open the DND / Focus settings on your OS and disable those automatic rules, or accept that calls will route to missed-call notifications during screen-shares.
Will the popup play a sound?
Yes, the OS plays its default notification sound when the toaster appears, subject to your system volume and any sound-suppression rules in your DND / Focus settings. The product’s own ringtone (if enabled in your client settings) plays independently of the toaster.