Inbound Abandon Windows
The Inbound Abandon Windows report gives an overview of abandoned calls by queue. It uses a table to display a count of inbound abandoned calls by duration bins.
The duration columns are dynamic depending on the count and duration of abandoned calls.
Report Fields
The report contains the following fields.
| Field | Description |
|---|---|
| Queue | The Queue column reports the queue name from which the data was captured. |
| Intervals | The Interval columns reports the total number of abandoned calls to the relevant queue during the reporting period. |
Report Filters
The report contains the following inbuilt filters.
| Field | Description |
|---|---|
| Queue Selection | The Queues filter can be used to select one or more queues to report on. With the filter applied values in the report will be updated to reflect what was selected. |