Why can’t I see the the preferred microphone when connecting with Direct Audio
Users may report that when attempting to connect using Direct Audio that they can’t see their preferred microphone and the connect audio pop-up asks them to select another option.
When opening the available drop-down for speaker a message indicates ‘You must allow access to your microphone’
Why does the user see this message?
The user is seeing this message as they have not allowed the Premier Contact Point website to access the microphone. When the user makes their first connection with the Contact Manager module, the web browser will ask the user to allow access.
Google Chrome and Microsoft Edge do this slightly differently (see screenshots below), the user when presented with this screen must allow the site to use the microphone.
Google Chrome
Microsoft Edge
How to allow microphone access if its been blocked
If a user has blocked their microphone, access can usually be granted via the by selecting the notification that appears in the address bar or via the browser Site Settings.
Google Chrome
In Google Chrome the address will contain the Site Settings options. By clicking the Site Settings, the agent can use the slider to enable the microphone.
The Site Settings option is dynamic and the agent may briefly see messages indicating microphone access is not allowed and a similar icon to Microsoft Edge with a microphone with a line through it.
Microsoft Edge
In Microsoft Edge the address bar will contain a microphone image with a line through it. By clicking the icon, the agent can use the options to allow microphone access and then click Done.
How to remove a block using site settings
In some cases the user may need to access the browser settings to remove the existing block.
If this is required, it’s best to search for ‘microphone’ and then follow the prompts to access the site settings.
The following images are from Google Chrome, if you are using Microsoft Edge, the process is very similar.
Once Site settings have been accessed, the user can select Microphone.
Sites blocked from accessing the microphone will be listed and the rubbish tin can be used to remove the entry.
