We have been using Premier Technologies’ cloud contact centre solution for [close to two years] now. The team at Premier have really addressed what call centres require to run efficiently with minimal input. Their tech support is also top notch, with the whole team being very knowledgeable, and any questions or issues are resolved quickly and efficiently. But perhaps the best feature of all is the reporting options. Premier’s contact centre solution can break down every single detail and report on anything at all, so you can efficiently manage and review all your staff on the platform. The reporting feature alone is worth the price. Anyone that is running a contact centre, whether large or small, needs to seriously consider this product.
Christian McManus, Customer Care Manager, Grand Motors Toyota
Improve customer support and increase customer satisfaction
Communicate with customers
on their preferred channel
Access customer details from your other programs
Increase leads, sales and collections
Monitor and manage teams and workflows in real time
Instantly fine tune staffing to match service levels
Quickly scale operations to meet peaks and troughs
Reduce capital and operating costs
With our cloud contact centre solution, your business becomes completely flexible, and can adapt to changing customer service needs instantly.
Built with the modern consumer in mind, Premier Contact Point is a true cloud contact centre solution that helps businesses serve customers better, with the very best of high-end contact centre features, smartphone engagement, powerful BI tools, and reporting.
Every customer is unique and wants to be recognised, heard and helped in their preferred way. We ensure your team has instant access to the information they need to provide personalised service, no matter what the channel or device.
Every customer deserves the very best level of service, and our class-leading technology helps your teams deliver it.
Contact centre solutions for the contemporary business
Contemporary businesses need contact solutions that are flexible and agile, so it’s easy to respond to customers via their preferred channels.
Premier Contact Point is a contact centre solution that helps businesses effectively achieve three important goals:
Investing in the right call centre solution makes it much easier and more efficient for your team to deliver outstanding service to your customers. And happy customers mean more business. It’s that simple.
Cloud contact centre software
Our cloud contact solutions deliver a proven way to cut infrastructure costs and CapEx, reduce reliance on IT departments, and deliver a more robust and capable platform. Cloud technology solutions deliver on productivity and efficiency for both inbound and outbound communications.
Inbound contact centre solutions
Your customer’s experience starts the moment they decide to contact you. They want to reach the right person quickly and easily. To help you make that a reality, we include a toolkit so that you can easily make changes to the way that inbound customer interactions are handled . Our solution includes intelligent Interactive Voice Response (IVR) features and advanced Automatic Contact Distribution (ACD), with flexible and dynamic contact handling rules.
Outbound contact centre management software
Implementing a strategic system for reaching prospects at the right stage of the buying process is critical for any growing business. Our outbound solutions allow you to develop intelligent campaigns, keep your agents busy on live calls (not wasting time on unanswered calls or voicemail), set up automated outbound calls and SMS, collect survey results, and more.
Customer experience for smartphones
Connect with your customers on their terms and give them the contact experience they’re hoping for. Our cloud CX for Smartphones solutions give you the tools and training you need to impress and delight, to connect with your audience on-the-go, and to meet the ever-changing demands of the modern-day consumer. Connect via voice, SMS and disposable web apps.
Intelligent Interactive Voice Response (IVR)
Don’t put your customers through the dreaded, ‘I didn’t quite catch that’ automated voice-related agony. When your customers call you, make sure that your speech enabled IVR is capable of understanding what customers are saying, that they’re able to connect with the right agent or access self-service options with ease by investing in an intelligent, effective Interactive Voice Response (IVR) system.
Our industry-leading DTMF, speech and visual IVR solutions make it fast and straightforward for your customers to relay their information by keypad entry, speech or through mobile phone screen selections. Our experienced team work closely with you during the onboarding process to help you design a user-friendly and efficient customer experience according to your business’ needs.
We have been utilising Premier’s cloud contact centre solution since 2014 and over the years Premier has consistently provided an excellent product with outstanding customer service. We very rarely have issues with Premier Contact Point and when we do, the Premier team are onto it right away. Requests are actioned immediately, with clear and effective communication from the support team. It’s an important quality in a solution provider that ensures we feel supported enough to focus on our core business functions and goals, rather than preoccupied with complex technology. Premier Contact Point is a simple yet powerful solution. And having used it in our contact centre for the past four years I have to say it’s rare to find a technology vendor partner that delivers such high level of service.
Liz Marinceski, Customer Service Team Leader, REMONDIS Australia