84% of digital experiences fall short of customer expectations. Do yours?
Continue readingHow to Avoid Avoidable Customer Churn
Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
Continue readingThe Importance of Smoothing the Customer Journey
Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
Continue readingWhy Contact Centre CX is Crucial to the Customer Journey
The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.
Continue readingAre Contact Centres the Hub of CX Management?
How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.
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