Premier Contact Point For Business
Prepare your Customer Service for takeoff
Deliver CXellence from anywhere, anytime and on any device
of customers believe that businesses are doing a good job in their personalisation efforts (McKinsey)
of customers are more likely to engage further after a positive customer service experience (Salesforce)
of retail CEOs say personalising the customer experience is a strategic priority for their companies (McKinsey)
A satisfied customer is the best business strategy
It’s getting harder for business to compete on price and features alone. Customer service is the real differentiator. Exceptional customer service helps you build your brand and grow your business.
Drive stronger connections with your customers across voice and digital channels and take your CX to the next level.
With Contact Point customer service technology for business, your customers can easily move through their channel of choice, including chatbots, instant messaging, email and voice.
If exceptional customer service is important to your business, Premier Contact Point can help create meaningful and memorable experiences.
Contact us to learn about how we can tailor our products to your business today
A single CX solution for Business
An enterprise solution for Contact Centres
CONTACT POINT
Essentials
All your customer communication in one place. Create customised reports and keep track of important customer interactions across an entire team.
CONTACT POINT
Most popular
Advanced
Elevate your customer service strategy through self service, smart routing, mobile apps, reporting, AI analytics and access to multiple channels.
CONTACT POINT
Add-ons
Unlock the full potential of your customer interactions and choose your add-ons…
+ Call Recording
+ Digital Channels
+ Speech Analytics
+ AI Capabilities
+ CRM Integrations
MICROSOFT TEAMS
Teams Calling
A phone system within Microsoft Teams. Requires a Microsoft E5 or phone system licence.
Get in touch to see how Contact Point can transform your business and elevate your customer interactions with just one platform.
Accelerate revenue & growth
Built for business, Contact Point can help your business grow by providing a seamless, personalised customer experience across all channels, driving repeat purchases and happy customers.
Our cloud-based solution allows you to scale and deliver a personalised customer experience through our easy to use customer contact management tools. Seamlessly integrate into your everyday business apps like MS Teams, Salesforce or Zendesk without reliance on your IT team.
Enable rapid response times
Revolutionise your customer support and make long call wait times a thing of the past. Automate customer service tasks with chatbot integration and deliver quick, personalised customer interactions with our advanced routing, self service features, and real-time data analytics. Improve response times and delight customers with efficient, quality service.
Drive memorable customer experiences
Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction. Increase efficiency, personalisation, and customer satisfaction through features such as automation, analytics, and multi-channel support and drive memorable customer experiences.
Gain customer loyalty
Give your customers an easy and enjoyable experience, every time. Make them feel special through personalised customer interactions that show you listen to them and understand what they need. Automate repetitive tasks to free up more time for building customer relationships. Delight your customers and grow through more repeat business and more word-of-mouth referrals.
Digital first and human when it matters
Every industry has their unique challenges and goals. But enriching their customer’s experience along their journey is a core goal for any successful organisation. Premier understands this better than anyone, with a track record of delivering customer service transformation success for their clients for over 35 years.
We have invested consistently in Aussie talent and innovative technology to deliver class-leading customer service technology for business, catering to our own region’s specific needs and requirements, regardless of industry.
Whatever your business we have you covered:
Finance
Premier Contact Point for Business has helped many financial institutions to deliver the type of experiences that keep customers coming back. Our solution has proven to increase productivity, extend capabilities, simplify operations and deliver a healthy ROI.
Healthcare
Delivering quality patient care and improving customer satisfaction are two of the many challenges faced by providers in an increasingly competitive healthcare environment. Premier Contact Point for Business is a proven cure for these industry ailments.
Retail
Premier Contact Point for Business empowers retail operations by reducing wait times, increasing customer satisfaction and retention, and providing valuable insights for sales and marketing. It streamlines communication channels and helps manage customer interactions, providing a better CX.
Not For Profits
Implementing Premier Contact Point for Business can help your NFP organisation succeed by streamlining communication, increasing efficiency, and improving overall satisfaction for donors and volunteers. This powerful tool can unlock the full potential of your organisation and help you achieve your goals more effectively.
Education
Elevate student satisfaction, streamline communication, and boost efficiency all in one easy-to-use platform. Say goodbye to long wait times and scattered data, and hello to streamlined communication and increased efficiency for both staff and students.
Enterprises on the Rise
Premier Contact Point for Business offers growing enterprises a comprehensive customer service tool to manage interactions and communication across multiple channels. With real-time analytics and reporting, businesses can improve customer satisfaction and increase productivity.
All the CX tools you need in one CX platform
Unified Desktop
Access to a full range of customer, product and transactional information from one unified desktop
Omnichannel Operations
Handle a greater number of customer interactions, seamlessly across a range of channels of their choosing.
Business Insights
Monitor, manage and forecast quickly and accurately to meet service needs and financial goals.
Local Support
100% local trusted support you can rely on for fast, live technical support whenever you need it
Automation & Alerts
Streamline processes, workflows and eliminate repetitive tasks for your support staff and identify CX issues before they escalate.
Real-time Dashboards
Deliver customer outcomes they demand with real-time access to all your relevant data on a single pane of glass.
Smart, Speedy Call Routing
Find the right customer support staff member at the right time using real-time data from callers.
Self Service
Empower your customers to use self service customer service to gain the help they need, when they need it, with self-service portal functionality.
The CX cloud solution that’s built for business
If it’s time for your business to move beyond a standard phone system, speak to us today.
We’re the Australian experts in customer service technology for business and trusted to handle important customer interactions for over 35 years.