Introduction
This article describes the processes for removing an agent session in the active status section of the Premier Contact Point administration module.
Background
At times it may be necessary to force logout an agent from Premier Contact Point as they have not logged out properly at the end of their shift.
How to remove a logged in agent
- Select Active Status from the Administration menu panel.
- Select the relevant user from the list and then click logout user.
- Click Logout on the confirmation window to force end the user’s session.
Removal of an active session is immediate, including if the agent is logged in and taking a call. Before logging out an agent check the Current Status and Status duration in the Active Status page.
Upmost care should be taken before removing a session.