Transaction Detail Report
The Transaction Detail reports detailed information about all transactions received and made. It uses a table to display information about data captured within contacts based on the reporting date range.
Report Fields
The report contains the following fields.
| Field | Description |
|---|---|
| Start Datetime | The Start Datetime column reports the start date and time at which the record was captured. |
| Contact Type | The Contact Type column reports the type of contact. E.g. Inbound, Manual |
| Media | The Media column reports the media type of contact. E.g. Voice, Email, Chat |
| Contact State | The Contact State column reports contact state of contact. E.g. In IVR, Active, Wrap |
| Ready Profile Name | The Ready Profile Name column reports the ready profile being used by the associated agent handling the contact. |
| Transaction Id | The Transaction Id column reports the unique transaction Id of the contact. |
| Contact Id | The Contact Id column reports the contact Id of the contact. |
| Segment Outcome | The Segment Outcome column reports the segment outcome of the contact. E.g. Transferred to Queue, Accepted Contact, Ended by Agent. |
| Queue Name | The Queue Name column reports the contact flow name of the contact. E.g. a queue. an IVR workflow. |
| Duration | The Duration column reports the duration of the associated contact. |
| Agent Name | The Agent Name column reports the agent name of the associated agent handling the contact. |
| Team Name | The Team Name column reports the team name of the associated agent handling the contact. |
| Agent Login Phone No. | The Agent Login Phone No. column reports the login phone number of the associated agent handling the contact. |
| Agent Disposition | The Agent Disposition column reports the disposition of the contact. |
| End Datetime | The End Datetime column reports the end date and time at which the record was captured. |
| Contacts Originating Address | The Contacts Originating Address column reports the contact originating address of contact. E.g. the callers Id, email address. |
| Outbound Contacted Address | The Outbound Contacted Address column reports the outbound contacted address of the contact. E.g. a phone number made by a manual call, an email address for an outbound email. |
| Contact Point Name | The Contact Point Name column reports the contact point name of the contact. |
| Case Id | The Case Id column reports the case id of the associated contact. |
| Case Status | The Case Status column reports the case status of the associated contact. |
| Case Started | The Case Started column reports the case start date time. |
| Case Closed | The Case Closed column reports the case end date time. |
| Case Closed By | The Case Closed By column reports the agent name that closed the case. |
Report Filters
The report contains the following inbuilt filters.
| Field | Description |
|---|---|
| Transaction Selection | The Transaction filter can be used to select one or more transaction id’s to report on. With the filter applied values in the report will be updated to reflect what was selected. |