Posts by Premier Technologies

premier icomm partnership

New Premier Contact Point and IComm Partnership

November 30th, 2018 Posted by Customer Experience

IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.

Contact Centre Forecasting

Contact Centre Forecasting Problems Uncovered

November 16th, 2018 Posted by Contact Centre Management

Contact Centre Forecasting is one of those tasks that most supervisors hate. Here’s four common forecasting problems, and how to overcome them.

Customer Service Excellence - what does it mean to you?

What Does Customer Service Excellence Mean To You?

October 26th, 2018 Posted by Customer Experience, Customer Loyalty

Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.

VExpress

New Premier Contact Point and VExpress partnership

October 12th, 2018 Posted by Customer Experience

New VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.

secure contact centre payments

3 Ways your Contact Centre can Collect Payments Securely

October 2nd, 2018 Posted by Customer Experience, PCI DSS Compliance, Security

Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.

save customers time

How To Save Your Customers Time When They Call You

September 19th, 2018 Posted by Customer Experience, Mobility

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.