Posts in Contact Centre Management

Contact Centre Profits

9 Ways to Improve Contact Centre Profitability

June 22nd, 2018 Posted by Contact Centre Management, Customer Experience

There are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.

Contact centre efficiency

15 Ways to Boost Contact Centre Efficiency

May 14th, 2018 Posted by Contact Centre Management

Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.

cx central

Contact Centre Central becomes CX Central

May 4th, 2018 Posted by Contact Centre Management, Workforce Management

Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.

Abandoned call rate

The Real Financial Impact of Abandoned Calls

March 15th, 2018 Posted by Contact Centre Management, Customer Experience, Workforce Management

Have you calculated how much revenue you’re losing from abandoned calls? Discover how to calculate it, and reduce your rate and earn more.

Contact Centre Security

Is your contact centre at risk of massive fines?

March 2nd, 2018 Posted by Contact Centre Management, Security

Could your contact centre afford the massive fines now in place for security breaches? Compliance is more important than ever. Discover what you need to do and why.

work from home agents

Work from Home – a viable option for Contact Centres?

February 16th, 2018 Posted by Contact Centre Management, Workforce Management

There’s an increasing trend in Contact Centres to give agents the choice to work from home, and Australian contact centres are embracing this.

GDPR Australian Contact Centres

What are the GDPR implications for Australian contact centres?

February 2nd, 2018 Posted by Contact Centre Management, Security

The GDPR, a major data protection regulatory change in Europe, comes into force in May 2018. What are the implications for Australian contact centres?

Gamification in the Contact Centre

Is Gamification Right for Your Contact Centre?

January 12th, 2018 Posted by Contact Centre Management, Workforce Management

Gamification could help keep agents engaged and passionate about providing outstanding customer service. But is it the right choice for your organisation?