Posts in Contact Centre Management

cloud contact centre

7 reasons to level up to a cloud contact centre

October 26th, 2020 Posted by Contact Centre Management

Your existing setup might be making your team’s job more difficult than it needs to be. Here are 7 reasons to upgrade to a cloud contact centre.

best practice for working from home

Best Practice for Working From Home

August 18th, 2020 Posted by Contact Centre Management

We share insights into contact centre best practices for working from home that can boost agents’ engagement and productivity, and your business resilience.

Onboarding contact centre agents

Contact centre agents onboarding: inducting staff for a positive employee experience

July 17th, 2020 Posted by Contact Centre Management

There’s nothing worse than finding a great employee, only to lose them within months. The right onboarding process makes all the difference.

Self-care ideas for contact centre agents

Remote Control III: Four self-care ideas for contact centre agents

July 2nd, 2020 Posted by Contact Centre Management

You’ve got your team working from home while keeping your customer service standards humming, but how are your agents coping?

Contact centre agent dashboard

Remote Control II: Custom dashboards help agents monitor activity and metrics

June 19th, 2020 Posted by Contact Centre Management

Connect your agents with your contact centre work from home model fast, using highly configurable dashboards for real-time monitoring.

Managing a remote contact centre team

Remote Control: keep staff playing their A-game while working from home

June 3rd, 2020 Posted by Contact Centre Management

How do you keep your contact centre running under remote working conditions, maintain your high customer experience standards, and give your agents the support they need?

work from home

How to quickly enable your customer service staff to work from home

March 23rd, 2020 Posted by Contact Centre Management, Cloud, Workforce Management

The rapid spread of COVID-19 has forced workplaces to take urgent action to allow staff to work from home.

Chief Customer Officer

CX: The View from the C-Suite

February 21st, 2020 Posted by Contact Centre Management

A Customer Experience Trends 2020 report identifies an emerging business leadership role: The Chief Customer Officer.