Have you ever experienced resistance from members of your contact centre team when new technology is implemented?
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What about the little, and not-so-little things that can make a difference to an often stressful and demanding job where they are closely monitored
Continue readingCreating and Measuring KPIs in Your Contact Centre
How to assess which KPIs are really the most important when it comes to maintaining effectiveness and managing efficiency.
Continue readingAre Contact Centres the Hub of CX Management?
How Contact Centres have moved from the operational backwater to become the linchpin of CX management and a valuable strategic asset.
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