Posts in Security

Contact centre data security

Protecting contact centre data security when your staff work from home

February 26th, 2021 Posted by Security

Working from home has numerous benefits. But without sufficient protection, it can compromise your contact centre’s data security.


How do Contact Centre Staff Spot a Fraudster?

April 16th, 2019 Posted by Security

Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.

secure contact centre payments

3 Ways your Contact Centre can Collect Payments Securely

October 2nd, 2018 Posted by Security, Customer Experience, PCI DSS Compliance

Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.

Contact Centre Security

Is your contact centre at risk of massive fines?

March 2nd, 2018 Posted by Security, Contact Centre Management, PCI DSS Compliance

Could your contact centre afford the massive fines now in place for security breaches? Compliance is more important than ever. Discover what you need to do and why.

Get ready for the new data breach notification regime

Are you ready for the new data breach notification regime?

February 23rd, 2018 Posted by Security

The Australian Notifiable Data Breaches scheme came into force on 22 February 2018; are you ready for how it will affect your organisation?

GDPR Australian Contact Centres

What are the GDPR implications for Australian contact centres?

February 2nd, 2018 Posted by Security, Contact Centre Management

The GDPR, a major data protection regulatory change in Europe, comes into force in May 2018. What are the implications for Australian contact centres?

Voice Biometrics

Voice Biometrics Makes Authentication a Whole Lot Easier

May 19th, 2017 Posted by Customer Experience, Security, Technology

Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.

customer data security

Securing Customer Loyalty, With Data Security

May 5th, 2017 Posted by Security, Customer Loyalty

A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.